Return Policy

Commitment to Service and Product Integrity

Richfields is committed to providing exceptional service and access to fine timepieces of the highest quality. To ensure clarity and consistency in all transactions, the following Return Policy governs all purchases.

Return Policy

Subject to the terms set forth herein, Richfields may, at its sole discretion, consider returns submitted within three (3) calendar days of confirmed delivery. Approved returns are eligible only for store credit; refunds to original payment methods are not permitted.

To qualify for consideration, all returned items must meet all of the following conditions:

• The item must be in new, unworn, and unaltered condition
• All original packaging, authentication tags, accessories, and documentation must be included
• A valid proof of purchase must accompany the return

Items failing to satisfy these requirements will not be accepted under any circumstances.

Final Sale Items

The following categories of merchandise are final sale and are not eligible for return, exchange, or store credit:

• New timepieces
• Special orders or items sourced at a client’s request
• Engraved, customized, or otherwise modified items
• Any item explicitly designated as “Final Sale” at the time of purchase

Richfields retains sole and absolute discretion in determining the eligibility of any return request.

Condition of Returned Items

All returned items must be received in the same condition as when originally shipped. Any evidence of wear, use, resizing, alteration, damage, or missing components will result in immediate disqualification from return consideration.

International Orders

Richfields is not responsible for shipping delays, customs processing times, duties, taxes, tariffs, or other import-related charges associated with international shipments. All customs duties and taxes paid on international orders are non-refundable.